[nana premium] Frequently asked questions

I have multiple nana accounts. What happens if I upgrade to premium?

Even if you have multiple nana accounts, billing will occur by Apple ID/Google Account, so as long as the Apple ID/Google Account associated with your device is the same, you can use nana premium features across multiple nana accounts.
  • ※You cannot use nana premium with Googole Accounts on Android devices if your nana Premium account is set up on iOS devices with Apple ID and vise versa. . If you wish to have nana premium on both Android and iOS devices, you will need to subscribe nana premium on both. Please be aware that both Apple ID and Google Account will then be charged.

I uninstalled the nana app after I registered nana premium. Can I still use it?

【iOS】
Install the nana app again, then go to Settings in the Me screen, tap nana premium, and then tap Restore.

【Android】
You can still use nana premium after you re-install.
  • ※Since the purchase information within this app is managed by your Google Account, please make sure that you are signed in to the Google Play account that you used to purchase nana premium.

If I change devices, will I be able to use my nana premium account?

If you are using the same Apple ID/Google Account as the one you used to register for nana premium, premium features will carry over. However, if you subscribe nana premium on iOS device with Apple ID, nana premium does not carry over to Android device with Google Account and vise versa. If you want to use nana premium on both iOS devices and Android devices, you will need to subscribe nana premium on both. Please be aware that both Apple ID and Google Account will be charged.

Can I use my nana premium account on more than one device?Yes, so long as you use the same Apple ID.

After I registered for nana premium, I cancelled my nana account and made a new one. Can I use nana premium features on this new account?
If your Apple ID/Google Account on your device is the same as the one you used to register for nana premium, you can also use nana premium features with a new nana account.

When does my free trial end?
Exactly one month after you register for nana premium. If you register on October 21th, your free trial will end on November 21th. If you register on October 31th, your free trial will end on November 30th, since November has only 30 days.

How can I verify whether I'm registered to nana Premium?
Go to the app "Settings," and verify at "nana Premium." If the display says "Valid," then you are currently registered. If it says "Expired," then you are not registered.
From the home screen, go to Settings > iTunes & App Store > Apple ID (email address)

How can I find my Apple ID?
If you are signed in to iTunes & App Store on your iPhone, you can find your Apple ID in the following way.
From the home screen, go to Settings > iTunes & App Store > Apple ID (email address)

Where can I see my Googole account?
If you are signed into the Google Play Store on an Android device, you can check your Google account in the following way.
Google Play Store > Account in the menu

Is there a way to pay for nana premium without using in-app purchases?
You can only pay through in-app purchases, or through your phone carrier in a few select cases.

I want to cancel during my free trial period. By when should I do that?
The free trial period lasts for 30 days after you register, so please cancel within those 30 days.

When will I be charged?
We follow Apple/Google’s payment scheduling, so please check their schedule.

Is it obligatory to register the email address that is shown during registration?
No, this is optional.

My email address has changed. What do I do?
Even if your email address changes, it is not necessary to register again as a user or for nana premium.

Can I use nana premium in my browser?
For now, nana premium is only available for iOS/Android.

Why did you launch nana premium?
We want to be able to continue the nana service and provide as much value as possible to all our users. That is why we rely on our users to support us. Our company president wrote a message about this, and we encourage you to read it.

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