I can't hear any sound(iOS)

Please try restarting the device or closing other apps.

[To restart device]
1) Hold the Sleep/Wake button on the top right
2) Wait for the power off slider to appear, then drag the slider
3) Press and hold the Sleep/Wake button to turn on power

[To close other apps]
1) Press the device home button twice
2) Once the apps running in the background are displayed, swipe them above for any app you're not currently using


If the problem persists, please also try restarting and re-logging into nana.

[To restart nana]
1) Press the device home button twice
2) Once the apps running in the background are displayed, swipe the nana screen above
3) Tap the wall paper screen
4) Tap on nana icon to start

[To logout of nana]
1) Tap [Me] at the bottom right of the nana screen
2) Tap the wheels at the top left
3) Tap [Logout]
4) On the pop-up message, tap [Logout]

Feedback and Knowledge Base